Skip to content
CareFlow
North Stream Systems

Care software should disappear into the background. Most of it doesn’t.

CareFlow handles rostering, compliance, care planning and staff for domiciliary and residential care, all in one place. Built for CQC and CIW, by two people who’ve actually run care shifts.

Most care software wasn’t built by anyone who’s delivered care.

It shows. Here’s what that looks like on the ground, most weeks.

  • Paperwork instead of care

    The same training record, typed into three different systems. A form nobody reads. That's a chunk of most days, and it's not the bit anyone signed up for.

  • Compliance tracked on a whiteboard

    We've seen it done on a spreadsheet, a wall planner, and more than one sticky note stuck to a monitor. It works, right up until the person who remembers where everything is takes a day off.

  • It goes down on the Saturday you need it

    Rota software that falls over at 6am when three carers have rung in sick isn't a minor inconvenience. It's a missed visit.

  • Built by people who've never done a shift

    So the manager ends up managing the software, not the team.

Our story

Built by two people who’d already lived the problem

Two people, the same problem, seen from different sides. Cameron ran a care company and lived with the software every day. Edward worked inside care services and watched it fail from the staff side. Neither of them thought someone else was going to fix it, so they built it themselves.

Cameron Darling

Co-Founder

Cameron spent four years inside a family-run care home and domiciliary company in North Wales, in an IT role that sat right in the middle of daily operations, not off to one side of them.

He watched software let good care teams down again and again. Too complicated for the people actually using it. Too rigid to fit how the company really worked. Or it just fell over at the worst possible moment — mid-visit, mid-inspection, once during a safeguarding call that couldn't wait.

That's where CareFlow came from. Care companies should be able to get on with care, not spend half the week fighting the system that's supposed to help them.

Edward Lunt

Co-Founder

Edward has a Master's in AI and Machine Learning and a First in Computer Science. That's the technical side of CareFlow sorted.

Before any of that, he spent two years working in child and elderly care services. Most people building software for this sector have never sat in on a care review, or filled in an incident form at midnight. He has.

That means he knows what care staff actually need from a tool, and what they'll quietly stop using within a week if it gets in their way.

One platform

Everything a care company runs on, in one place

No bolt-ons, no separate logins. One system for staff, clients, rostering and compliance.

  • Staff

    From the first job application to the last appraisal, without switching systems.

    • Candidate pipeline and onboarding
    • Compliance tracking and training records
    • Bradford Factor absence monitoring
    • Supervision, one to ones and appraisals

  • Clients

    Care plans you write yourself. Not a template built for a company that isn't yours.

    • Care plans and risk assessments, no rigid templates
    • Medication management with MAR charts
    • Incidents, complaints and safeguarding logs
    • Mental capacity records, all CQC/CIW mapped

  • Rostering

    SmartRota. Because rotas fall apart the moment someone rings in sick, and that happens most weeks.

    • Template-based scheduling for recurring patterns
    • Live drag-and-drop day view
    • AI-assisted cover suggestions when someone calls in sick
    • Unassigned visit alerts before they turn into missed visits

  • Dashboard

    Every user sets up their own home screen. A coordinator's view shouldn't look like an admin's.

    • Fully customisable widget layout
    • Different views for managers, coordinators and office staff
    • Live status, not a static report from this morning

  • Reports

    Reports on what you're already putting into the system.

    • Operational, compliance and staffing reports
    • Exportable, audit-ready formatting
    • CQC/CIW inspection packs are a separate add-on. See Inspection Report Packages.

  • Finance

    Billing built from what was actually delivered, not what was planned.

    • Invoicing generated from delivered visits, not estimated ones
    • Payroll export matched to actual hours worked
    • Billing rules for local authority, private and direct payment funding
    • No manual reconciliation between the rota and the pay run

  • Settings & Configuration

    You configure the workflows. We don't run a support queue for "can you add a field."

    • Every workflow and form is configurable by you
    • Compliance rules matched to your organisation
    • Changes that used to be a support ticket now take minutes

Add-on modules

  • Add-on

    Training & Compliance

    Build the course once. When someone finishes it, their Staff record updates on its own, and rostering unblocks them for that shift type.

    Learn more
  • Add-on

    Policies & Procedures

    Answer some questions about your organisation and get a full, regulation-referenced policy suite back. Staff acknowledgement is tracked automatically.

    Learn more
  • Add-on

    Inspection Report Packages

    Pulls training, incidents, medication and MCA records into one PDF, ready for the inspector.

    See pricing

Mapped to CQC and CIW from day one

Hosted in the UK, UK data residency

No two care companies run the same way. We stopped pretending they should.

Built different

For the ops directors who read the small print

If you’re technical enough to ask hard questions about architecture, permissions and AI, here are the answers.

  • No legacy tech debt

    We started this in the last couple of years, on a modern stack. There's no decade of patches underneath it, because there's no decade.

  • Custom role-based permissions

    Not a fixed list of roles. You define who can see and do what, down to the individual permission, matched to how your organisation is actually structured.

  • AI used practically, not as a gimmick

    AI Cover Assist is built into Core for every customer. AI-generated policy suites are an add-on. A human confirms every one. AI doesn't decide anything that affects someone's care.

  • Serious about security and access

    UK data residency. Cyber Essentials certified. WCAG 2.1 accessible interfaces throughout.

  • Native mobile, built for the doorstep

    A carer standing at someone's door in the rain needs one hand free for the app. That's the design brief. It's a proper mobile app, not a website squeezed onto a phone.

What we can show you so far

One real provider, running it day to day

Pilot partner

Piloted with a North Wales care provider

Domiciliary and residential services, running SmartRota and full compliance tracking day to day. Not a sandbox account.

CQC readyCIW ready
Testimonial, placeholder

“A real quote from our pilot provider will go here once they’ve signed off on using it publicly.”

— Awaiting pilot sign-off

Pricing

Five parts, priced separately on purpose

Core seats, a support level with a contract-length discount, Inspection Report Packages, and opt-in add-ons. One table trying to do all of that just hides what you’d actually pay, so we don’t do it that way.

01Core platform

Desktop seat

Company Admin, Registered Manager, Care Coordinator

£49/user/month

Mobile seat

Care Worker

£12/user/month

The difference

No feature tiers. You get AI Cover Assist and the full rostering engine from day one. We don't hold bits of the core platform back so we can charge you more for them later.

£150/month minimum, whatever your seat mix.

02Support level

If your rostering or EVV goes down at 2am on a Saturday, halfway through a domiciliary round, that's not a minor inconvenience. It can be the difference between a visit happening and a visit not happening. Most residential providers, and the bigger domiciliary ones, end up on Advanced or Enterprise. That's usually the right call.

Support level comparison
Support levelBasicAdvancedEnterprise
Coverage9am–5pm, Monday–Friday24 hours a day, Monday–Friday24/7/365, including weekends and bank holidays
PriceIncluded, £0+£15/desktop seat/month+£50/desktop seat/month
Critical response4 business hours1 hour30 minutes
Standard responseNext business day4 hours2 hours

02.5Contract length discount

Contract length
Save up to 20%

Desktop seat

£49.00/user/month

Mobile seat

£12.00/user/month

Standard Core pricing

This only touches the Core seat price. Support, Inspection Report Packages and add-ons stay the same whatever term you pick.

03Inspection Report Packages

Generated by the Registered Manager from data across the whole platform, into one branded, inspector-ready PDF. Priced per organisation or site, not per seat.

  • Pay-as-you-go

    £45per pack generated
  • Recommended

    Inspection Ready subscription

    £59per month, per site

  • Additional sites

    £39per month, per extra site

Honestly, the easiest number to justify in here

The Registered Manager generates a pack from data that's already sitting in the platform, and gets one branded PDF ready for the inspector. Doing that by hand usually takes one to three days, which at UK average salary works out to somewhere between £230 and £780. An external mock-inspection consultant costs £1,000 to £6,500. At £45 to £59, this isn't a hard decision.

04Add-ons

Month-to-month

5 office staff + 30 care workers, Advanced support

Core

£605.00

5×£49.00 + 30×£12.00

Advanced support

£75.00

5×£15

Total / month

£680.00

3-year term

5 office staff + 30 care workers, Advanced support

Core

£544.50

5×£44.10 + 30×£10.80

Advanced support

£75.00

5×£15

Total / month

£619.50

Get a tailored quoteSee full pricing detail, calculator and FAQs →

See it running, not a slide deck

Book a demo and we’ll walk through your rota and your compliance workload, and show you where CareFlow actually saves your team time.

Book a DemoTalk to a founder