Five parts. No feature tiers.

Desktop seats are for the office-based roles: Company Admin, Registered Manager, Care Coordinator. Full access to form builders, rostering, reports, RBAC, settings. Mobile seats are for Care Workers out in the field, on the native app: schedule, clock-in and EVV, MAR, notes, body maps. You'll need at least one desktop seat. Most of your headcount will end up being mobile ones.

Because we don't think AI Cover Assist or the full rostering engine should sit behind a paywall on software that's meant to help you deliver care. Everyone gets the full Core platform from day one. What actually varies is seat type, support level, contract length, and whichever add-ons you choose to bolt on.

Advanced and Enterprise are a flat fee per desktop seat, per month. Not a percentage of what you're already spending. Advanced adds £15 per desktop seat, Enterprise adds £50. Mobile seats are never charged for it, because support is really about how fast we respond to the office, not to every care worker carrying the app. Basic doesn't cost anything extra.

An inspection pack pulls from a whole site's operation: training, recruitment, incidents, medication, MCA records. That's true whether the site has 8 staff or 80. Charging per seat would penalise a small site and let a big one generate the same PDF for next to nothing per head, so we price it per site instead.

Core: £150/month minimum, whatever your seat mix works out to. Training & Compliance: £99/month floor. Managed data migration: £750 minimum. We set these so a very small provider doesn't end up paying less than it actually costs us to run their account properly.

Every account includes 20 hours of free setup and training. That's enough for most providers to get properly live. If you're bigger, or your configuration is more involved than most, Extended onboarding is a flat £1,299 for 30 hours plus a self-service migration guide. And if you'd rather we did the data migration for you instead of doing it yourself, that's £25 per client record and £15 per staff record, £750 minimum, on top of either option.

Commit to a longer term and your Core seat price drops: 5% at 2 years, 10% at 3, 15% at 4, 20% at 5. That's measured against month-to-month or a 1-year term. It only touches the Core desktop and mobile seat price. Support, Inspection Report Packages and add-ons stay exactly the same whatever term you're on.

Yes, and plenty of our conversations are with providers doing exactly that. Seats, support level and contract term all cover the whole organisation, whatever the mix of domiciliary and residential underneath it.

No. We sell this directly rather than as a self-serve signup, because every organisation's setup is different enough that we'd rather get it right before you're relying on it every day. Book a demo and we'll talk through a quote.